Behavior-based feedback is easier to take action on than a person-based criticism because it links directly to a tangible outcome. Did someone miss a deadline? Was a handover incomplete? Were meeting notes unclear? Was a task update not assigned to an owner? These instances can all be discussed with a focus on the behavior and […]
Managing short team check-ins can be tricky for beginners. It’s easy for a meeting to feel unfocused, because every agenda item looks equally important. The person who was assigned a task reports that they’re blocked. Someone else has a detail they need to confirm with you. A third person mentions that a deadline’s coming up. […]
If the outcome of an important follow-up isn’t clear, one brief conversation may result in three or four people having three or four very different interpretations of how things were resolved. One person may be of the opinion that the due date has changed. The next person will assume the task owner is someone else. […]
A fuzzy work request typically sounds innocent enough to begin with. A person says, “Could you please take care of the customer update?” or “I would like you to investigate the onboarding problem.” The request may be concise and civil. Still, the work is not set to start. The team member might not be clear […]
